Although this sounds trivial, it’s not obvious that you reach a genuine website when you type your bank’s address into your web browser – Rapport verifies that you are really connected to the bank’s genuine website as opposed to a fake website created by criminals. How does Trusteer Rapport work? According to their FAQ: Several other major banks besides Bank of America have “suggested” that people install Rapport, including Capital One 360, HSBC, and Suntrust. However, they are a new company (first mention is 2009) and unaffiliated with any other well-known security firms. There are numerous articles about Trusteer in various IT security magazines that I’m loosely familiar with, so that gave them some legitimacy. So, basically, “hey, you should install this unknown software program to protect against other unknown software programs, but we don’t officially endorse it, and it’s not our fault if it doesn’t work or actually causes even more damage than doing nothing.” Huh?įirst, I looked up Trusteer, a privately held computer security firm. Bank of America is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites. Trusteer may offer a different privacy policy and level of security than Bank of America. Of course, as I click over, they also point out that: While logging into my Bank of America account this weekend, I saw that they recommended me to download and install a free software program called Trusteer Rapport, which supposedly provided “online fraud protection”. While the data breach is not enough for identity theft, the fear is that they will use these emails to target phishing scams since they know what merchants you are comfortable dealing with. Clients include major companies like Chase, Capital One, Best Buy, Target, and more.

In case you haven’t been notified, the e-mail marketing provider Epsilon Data Management got hacked and tons of email addresses and names were stolen.

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